Senior Business Analyst

Reporting to: Head of Operations

Salary: £60 - £70K (reflective of experience and skill set)

Term: Full Time, Hybrid + Permanent (on successful completion of probationary period)

Location: Belfast

Company Background

Firemelon is the UK leading provider of software solutions to the Travel and Pet Insurance sectors. Through our flagship Magenta system, we provide a platform to sell policies via call centre, direct websites and price comparison sites. Firemelon have a wide range of clients in the UK and worldwide from small brokers to large blue-chip organisations.

In today’s fast-paced world, new technologies and disruptive change create exciting opportunities to work diversely, identifying and creating new ways of working more effectively and enhance the high quality service we provide.

The Ideal Person

This is an exciting new opportunity for a highly motivated individual with excellent problem-solving skills and the ability to prioritise shifting workloads in a rapidly changing industry.

An effective communicator and a confident leader, you will be equipped with a genuine passion for technology with the desire to progress projects successfully in an agile environment. If you are ready to embrace a wide range of responsibilities and are committed to strengthening the team at Firemelon, then this role is for you!

The Role

As Senior Business Analyst, this role will require you to gain an in-depth understanding of our insurance software. You will be expected to work with both key stakeholders in the business and external clients to proactively and reactively identify improvements to the system.

You will be responsible for formulating and documenting the business rules and architecture for features changes and be able to present these in a way that both non-technical and technical audiences can fully understand. You will own the Refinement workflows resulting from existing customer ‘Change Requests’ as well as supporting green field projects and new system features.

Reporting to Firemelon’s Head of Operations, you will be a key driver for improvements in the quality of the product, our service to clients and the processes of change management within the business. A ‘product person’, you will be a champion of knowledge sharing, agile/critical thinking and be comfortable spending time producing detailed documentation/release notes in Confluence/JIRA or running ceremonies with the development team.

Essential Criteria

  • 3 years+ as a successful Business Analyst in an Agile team
  • A strong academic record including a third level degree in business/technology
  • An experienced Business Analyst holding relevant certifications
  • A technical background through experience working with or within a development team
  • Experience in insurance, financial services or the travel industry
  • Strong analytical and problem-solving skills with exceptional attention to detail
  • Excellent written skills with experience in producing customer facing user manuals, articles or release notes
  • Excellent communication skills with a willingness to build valued relationships with both our clients and our teams in Firemelon
  • Strong drive to excel professionally, to guide and motivate others
  • Experience gathering, defining and documenting business and solution requirements for the introduction, enhancement, or replacement of systems
  • Experience analysing systems and procedures, process design and modelling, documenting ‘as is’ and ‘to be’ assessments for a target operating model
  • Experience in agile methodologies and executing ‘best practice’ techniques and tooling
  • Experience running agile ceremonies; particularly sprint planning and story refinement
  • Experience with stakeholder management and working collaboratively with development and testing teams to deliver high quality solutions to meet client and user business needs
  • Process design including workflows
  • Experience working with Atlassian products including JIRA and Confluence
  • Experience managing a backlog and refining stories to a state of ‘Ready’.

Desirable Criteria

  • Indepth knowledge of database systems
  • Reporting knowledge – Power BI etc
  • Atlassian Admin experience – workflow management / configuration


To attract the very best talent, we offer a great package and numerous benefits, including:

  • Hybrid Working
  • Flexible Working
  • Continuous Professional Development
  • Salary Sacrifice Company Pension
  • Enhanced Holiday Entitlement
  • Private Healthcare and Wellbeing Membership
  • Annual and Mid-Term Performance Reviews
  • Social and Team Events
  • Eyecare Vouchers


Firemelon is an equal opportunities employer and welcomes applications from all sections of the community.

Based in central Belfast.

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