Senior Business Analyst

Reporting to: CEO

Belfast, UK, Full Time.

Company background

Firemelon is the UK leading provider of software solutions to the Travel and Pet Insurance sectors. Through our flagship Magenta system, we provide a platform to sell policies via call centre, direct websites and price comparison sites. Firemelon have a wide range of clients in the UK and worldwide from small brokers to large blue-chip organisations.

In today’s fast-paced world, new technologies and disruptive change create exciting opportunities to work diversely, identifying and creating new ways of working more effectively and enhance the high quality service we provide.

The Ideal Person

This is an exciting new opportunity for a highly motivated individual with excellent problem-solving skills and the ability to prioritise shifting workloads in a rapidly changing industry. An effective communicator and a confident leader, you will be equipped with a genuine passion for technology with the desire to progress projects successfully in a dynamic environment. If you are ready to embrace a wide range of responsibilities and are committed to strengthening the team at Firemelon, then this role is for you!

The Role

As Senior Business Analyst, this role will require you to gain an in-depth understanding of our insurance software. You will be expected to work with both key stakeholders in the business and external clients to proactively and reactively identify improvements to the system. You will be responsible for formulating and documenting the business rules and architecture for any change and be able to present these in a way that both non-technical and technical audiences can fully understand. Reporting directly to the CEO, this person will be a key driver for improvements in the quality of the product, our service to clients and the processes of change management within the business.

Essential Criteria

  • 3 years+ as a successful Business Analyst
  • A strong academic record including a third level degree, preferably in a business-related area
  • Experience in insurance, financial services or the travel industry
  • Strong analytical and problem-solving skills
  • Exceptional attention to detail
  • Excellent written and verbal communication skills
  • Willing to build valued relationships with both our clients and our teams in Firemelon
  • Strong drive to excel professionally, to guide and motivate others
  • Experience gathering, defining and documenting business and solution requirements for the introduction, enhancement, or replacement of systems
  • Experience analysing systems and procedures, process design and modelling, documenting ‘as is’ and ‘to be’ assessments for a target operating model
  • Experience in agile methodologies, user cases and working closely with the Product Owner
  • Experience with stakeholder management and working collaboratively with development and testing teams to deliver high quality solutions to meet client and user business needs
  • Experience completing business architecture reviews and defining business architecture strategies
  • Process design including workflows

Desirable Criteria:

  • Indepth knowledge of database systems
  • Reporting knowledge – Power BI etc


To attract the very best talent, we offer a great package and numerous benefits, including:

  • Hybrid Working
  • Flexible Working
  • Continuous Professional Development
  • Salary Sacrifice Company Pension
  • Enhanced Holiday Entitlement
  • Private Healthcare and Wellbeing Membership
  • Annual and Mid-Term Performance Reviews
  • Social and Team Events
  • Eyecare Vouchers
  • Paid Lunch Hour


Firemelon is an equal opportunities employer and welcomes applications from all sections of the community.

Based in central Belfast.

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