Relationship Manager

Belfast, UK, Full Time.

Company background

Firemelon is the UK leading provider of software solutions to the Travel and Pet Insurance sectors. Through our flagship Magenta system, we provides a platform to sell policies via call centre, direct websites and price comparison sites. Firemelon have a wide range of clients in the UK and worldwide from small brokers to large blue chip organisations.

Role Overview

As relationship manager you will be the lead on key internal and customer projects. You will be responsible for the planning, scoping and management of the projects, and communication to the rest of the team.

In this fast paced environment you must be able to prioritise tasks, work within deadlines, taking a pragmatic and considered approach, paying close attention to details. You will need to employ strong oral and written communication skills, necessary to effectively produce client solutions.

Managing existing and new client relationships is an important extension of the Relationship Management role. Building and maintaining relationships with clients and their key personnel. Conducting reviews to ensure clients are satisfied with their products and services.

Key Responsibilities:

  • Work with clients, developers and designers to produce requirements documents to develop technical specifications
  • Identify resource requirements and assign responsibilities
  • Work with the development team to identify development task lists
  • Prioritise projects and tasks when faced with resource limitations
  • Critically analyse completed projects through retrospective meetings to drive improvements in business and project methodologies
  • Create project plans
  • Manage day-to-day operational aspects of the project(s)
  • Job estimation and technical proposal development
  • Deal with any client related issues
  • Foster and maintain relationships with business stakeholders, support, testing and development team members
  • Work with business stakeholders and technology leads to define and document technology solutions

Essential Criteria

  • Minimum 2 Years’ experience Business Analyst, Project Management or Relationship Management Role in an IT/Engineering focused company
  • Self-initiate, work productively when unsupervised and multitask across multiple concurrent projects
  • High degree of accuracy and attention to detail
  • Highly organised and able to effectively communicate
  • Ability to assume ownership of and optimise current processes
  • Ability to work independently and to deliver within provided deadlines

Desirable Criteria

  • Degree Level education with focus on IT/Engineering/Business
  • Experience of Agile Methodology and act as the business owner in scrums
  • Knowledge of Atlassian JIRA/Confluence or similar tool
  • Strong computer skills, particularly Excel, Visio, Power Point, MS Project


Based in central Belfast with occasional travel to the UK required.

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