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Project Manager

Reporting to: Senior Project Manager

Belfast, (Hybrid)

Company background

Firemelon is the UK leading provider of software solutions to the Travel and Pet Insurance sectors. Through our flagship Magenta system, we provide a platform to sell policies via call centre, direct websites and price comparison sites. Firemelon have a wide range of clients in the UK and worldwide from small brokers to large blue-chip organisations.

In today’s fast-paced world, new technologies and disruptive change create exciting opportunities to work diversely, identifying and creating new ways of working more effectively and enhance the high quality service we provide.

The Ideal Person

This is a fantastic opportunity for a proactive, organised, enthusiastic project manager to manage a variety of projects in our fast-paced company. As a project manager, you will be lead on key internal and customer projects. You will be responsible for the planning, scoping and management of the projects and communication to the rest of the team and clients. In this fast-moving environment, you must be able to prioritise tasks, work within deadlines, taking a pragmatic and considered approach, paying close attention to detail. You will need to employ strong oral and written communication skills, necessary to effectively produce client solutions.

The role will be client-facing and you will be involved in communicating with the client from project inception, gathering requirements to brief internal teams, championing the project through to delivery and completion. You will need to be a quick learner grasping the product knowledge of the Magenta system and how our clients use it to become effective quickly in your project manager role managing client changes to our system.

Key Responsibilities

  • Understand the business needs of Firemelon clients and the products and services they consume
  • Organise and manage all phases of project(s) to ensure on time completion for multiple projects
  • Create and manage project plans and manage day-to-day operational aspects of project(s)
  • Create tickets in JIRA and Confluence pages to facilitate development of requirements
  • Assign project responsibilities, prioritising projects and tasks when faced with resource limitations
  • Work with clients, product team, developers and designers to produce requirement documents to develop technical specification
  • Complete necessary project documentation, ensuring projects are accurately scoped and costed and all documentation is signed by a client prior to development start
  • Planning and overseeing the preparation and dissemination of project communications including, but not limited to, regular client calls throughout the lifespan of a project
  • Critically analyse completed projects through retrospective meetings to drive improvements in business and project methodologies.

Essential Criteria

  • 4+ years’ project management experience, delivering and managing project management lifecycles preferably in an IT/software environment
  • Experience managing multiple stakeholders and clients
  • Highly organised and able to communicate effectively
  • High degree of accuracy and attention to detail
  • Self-initiated and able to work productively when unsupervised, multitasking across multiple concurrent projects
  • Ability to assume ownership of and optimise current processes
  • Works well under pressure
  • Ability to work well within a team and quickly establish good working relationships with clients.

Desirable Criteria

  • Degree educated in a relevant field OR a Project Management qualification such as Prince2 or PMI
  • Knowledge of insurance
  • Knowledge of Atlassian JIRA/Confluence or similar tool
  • Ability to travel within the UK when required

Benefits

To attract the very best talent, we offer a great package and numerous benefits, including:

  • Hybrid Working (3 days office, 2 days working from home)
  • Flexible Working
  • Continuous Professional Development
  • Company Pension
  • Enhanced Holiday Entitlement
  • Private Healthcare and Wellbeing Membership
  • Annual and Mid-Term Performance Reviews
  • Social and Team Events
  • Eyecare Vouchers
  • Paid Lunch Hour

Firemelon is an equal opportunities employer and welcomes applications from all sections of the community.

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